23

Contents

Extending the useful life

One of the key objectives of our spare parts programme is to

extend the useful life of our products. “We’re not talking about

extending the maximum life of equipment, as this is regulated

and f ixed, particularly for PPE. But by making it possible to re-

place a worn or broken part, we avoid throwing away a product

that is still functional. ”

A measurable impact

Since the launch of this new spare parts service in September

2024, more than 2,500 parts have been ordered in just a few

months. “This f igure may seem modest, but it marks the start

of an important transition. We’re starting to see a real change in

attitudes, with customers favouring repairs over buying a new

product,” says Eric, delighted.

By making it possible for users or dealers to carry out these re-

pairs themselves Petzl helps delay the purchase of new equip

ment thereby contributing to more reasoned consumption And

this is jus

t the f irst step in a broader vision that incorporates re

pairability right from the product design stage

Petzl is now looking to identify wearing parts from product de

sign so as to facilitate future repairs Its like the brake pads on a

c

ar before they couldnt be taken apart Today its assumed that

they can be

At the same time Erics team is working on a new project the

Repair Centre This will be another step forward The idea is to

of fer even more advanced solutions with tools tutorials and a

structured network for more technical repairs

This programme ref lects our desire to be pioneers and meet

the expectations of our customers who want practical environ

mentallyfriendly solutions says Eric

references

concerned

parts ordered

in just

over

a few months

over

200

2500

Éric Dominicy

After-sales manager

© 2 0 2 4 P E T Z L D I S T R I B U T I O N V u e d co r g S p a c e j u n k S t r e e t A r t R e u x M a h n K o x © 2 0 2 4 P e t z D s t r b u t o n S t é p h a n e C a n d é © 2 0 2 4 P e t z D s t r b u t o n - L a f o u c h e